Policies at SoundCheck Music Entertainment

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections below to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

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We truly appreciate your business, and we want you to be 100% happy with your purchase. However, we know that one of the drawbacks of internet shopping is that you can't try something before you buy it. That's where our money-back guarantee comes in. If you are not completely satisfied with an item, for any reason, call us at 1-800-837-7857. We will do whatever it takes to put things right. 

Please do not accept any shipment if the packaging appears damaged in any way. Check your order on receipt to be sure everything is included and in proper working order. Hidden damage and missing items should be reported within 48 hours of receipt.

Shipping Costs on Returns

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Except for damaged and defective items, you must pay any return shipping and, if we sent you your purchase with Free Shipping (free to you but not to us), we will deduct the outbound shipping cost from your refund as follows:

• Free Ground Shipping – we will deduct $10 from your refund

• Free 2nd Day Air Shipping – we will deduct $50 from your refund

• Free Truck Freight (on Oversized Items) – we will deduct $75 from your refund

Damaged and Defective Items

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For obvious damage, just refuse the shipment and we’ll make it right. For hidden damage or defects, call our Customer Service at 1-800-837-7857 and we’ll send you a shipping label so you can return the item at our expense.

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Conditions of Returns

Returns must be in original packaging, complete with blank warranty cards, owner’s manual, all included parts and accessories, and no sign of wear or abuse. Otherwise, you may be subject to a restocking fee, repair charge, or disqualification. Items must include all original packing materials and must be double boxed if we sent them double boxed. Please avoid using duct tape and other adhesives that leave a residue. We recommend that you get insurance on return shipments. Shipping, insurance, and handling charges are not refundable.

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*Limitations and Exclusions

Products in these categories CANNOT BE RETURNED once opened:

• Software

• Hardware with included software such as recording audio interfaces, digital mixers, USB and MIDI controllers, computer-based DJ systems and DJ Controllers

• Copyrighted Items: Books, CDs, DVDs, Sample libraries and blank media.

• Tubes, Stylus Needles, Harmonicas, Ear Worn Items, Wood or Plastic Recorders, Mouthpieces, Strings, Reeds or Fog Fluid.

• Special Order merchandise (items that are not shown on samash.com or regularly stocked by Sam Ash stores) must be paid in full on order and cannot be cancelled unless cancellable at the manufacturer and cannot be returned unless defective.

• Returns must be made within 14 days of purchase for Workstations, DJ and Lighting Equipment, and rack mounted signal processors, but we will accept exchanges for similar equipment for 45 days.

• The warranty on used merchandise only provides refunds and repairs, not product replacementWe reserve the right to deny return privileges to abusers of our policy, including those making excessive returns or returning abused and altered items.

LIMITATION OF LIABILITY

SOUNDCHECK MUSIC ® IS NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES. IN ALL CASES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, LOSS OR DAMAGE TO PROPERTY OR LOST PROFITS, SOUNDCHECK MUSIC’S LIABILITY IS LIMITED TO THE PRICE PAID FOR THE PRODUCT. SOUNDCHECK MUSIC IS NOT THE MANUFACTURER OF THE PRODUCT AND MAKES NO WARRANTY OTHER THAN THOSE SET FORTH IN THIS RECEIPT. To the extent the Exclusion of Warranties or Limitation of Liability conflicts with the laws of your state, state law will apply